The Tactical Communication Workshop
A manager who delivers feedback too bluntly might lose your best employee. A supervisor who can’t de-escalate an upset guest will hurt your reputation. These miscommunications are costly, but we have proven tools to help your team avoid these mistakes.
In this 3-hour virtual workshop, your team will master the four pillars of crucial communication:
Critical Feedback
Use the CARE framework to deliver critical feedback so that the employee hears the truth and takes action instead of getting defensive.
De-Escalation
Discover the logic/emotion teeter-totter, a mental model for de-escalating upset guests before they hit “post” on a 1-star review.
Building Trust
Learn the “FBI method” of tactical mirroring: repeating key phrases to build instant empathy and uncover the real issue they’re facing.
Active Listening
Unlock the power of active listening. Instead of jumping to wrong conclusions, stay present and get the full story from employees and customers.
Frequently Asked Questions
Everything you’re thinking, but haven’t asked yet.
Is this workshop virtual or in-person?
We can provide this workshop in either format, but most venues do virtual via Zoom since it’s easier to schedule and more cost effective.
How long does this workshop last?
From start to finish, we can complete the full workshop in 3 hours. We are efficient with our time to make sure we deliver the most value possible in a short period of time.
Is this workshop for managers, or for the full staff?
This workshop is designed specifically for owners, managers, and supervisors (up to 10 total people). Everyone who is a part of your leadership team will learn the tools, and then they can teach those tools to the front-line staff.
I'm the owner. Should I participate in the workshop?
If you are an owner who actively participates in the operations of your venue, then we highly recommend you participate. This way you understand the tools your team is learning. Plus you can grow your own communication skills!
Testimonials
Our clients see real, lasting results in their teams, but don’t take our word for it. Here are a few of the many success stories from the businesses we’ve worked with.
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